Email Notifications

Formulr sends automatic emails to keep your users and team informed at each step of the process.

Types of Notifications

For Respondents

Notification	Trigger
Submission confirmation	Response sent
Acknowledgment of receipt	Response received by team
Request for additional information	Missing information
Reminder	Incomplete form
Validation	Response accepted
Rejection	Response declined
Signature requested	Document to sign
Signature complete	Document signed

For the Team

Notification	Trigger
New response	Submission received
Assignment	Response assigned
Processing reminder	Pending response
Daily summary	Activity summary

Global Configuration

Access Settings

1. Go to Settings > Emails
2. Configure global options

Sender

Parameter	Description
Sender name	Displayed name (e.g., "Formulr Team")
Reply email	Address for replies

Design

• Logo: Displayed in email header
• Primary color: Buttons and accents
• Footer: Legal notices, links

Customize Emails

Available Templates

Each email type can be customized:

1. Settings > Emails > Templates
2. Select the template to modify
3. Edit the content

Available Variables

Use these variables in your templates:

Response

{{ response.reference }}        // Unique reference
{{ response.status }}           // Current status
{{ response.createdAt }}        // Creation date
{{ response.completedAt }}      // Completion date

Respondent

{{ user.firstName }}            // First name
{{ user.lastName }}             // Last name
{{ user.email }}                // Email
{{ user.fullName }}             // Full name

Campaign

{{ campaign.title }}            // Title
{{ campaign.description }}      // Description

Links

{{ link.continue }}             // Resume the form
{{ link.view }}                 // View the response
{{ link.download }}             // Download the PDF

Template Example

Hello {{ user.firstName }},

Your request {{ response.reference }} has been received.

Our team will review it as soon as possible.

<a href="{{ link.view }}">Track my request</a>

Best regards,
The {{ campaign.title }} team

Campaign Notifications

Specific Configuration

Each campaign can have its own rules:

1. Open the campaign
2. Settings > Notifications
3. Enable/disable each type

Internal Recipients

Define who receives notifications:

• Owner: Campaign creator
• Team: Assigned members
• Specific email: Fixed address

Conditions

Send conditional notifications:

IF [Amount] > 10000
THEN Notify management@company.com

Workflow Notifications

For advanced scenarios, use workflows:

1. Create a workflow
2. Add "Send email" action
3. Configure custom template
4. Define conditions

Learn more about workflows →

Sending History

View History

For each response:

1. Open the response details
2. Activity tab
3. View all sent emails

Available Information

• Date and time sent
• Recipient
• Notification type
• Status (sent, opened, clicked)

Deliverability

Best Practices

To ensure email delivery:

1. SPF/DKIM: Automatically configured
2. Custom domain: Recommended for high volumes
3. Whitelist: Communicate the sending address

In Case of Problems

If emails don't arrive:

1. Check spam folder
2. Check sending history
3. Test with another address
4. Contact support

Unsubscribe

Unsubscribe Link

All emails include a GDPR-compliant unsubscribe link.

Manage Preferences

Users can:

• Unsubscribe from reminders
• Keep important notifications
• Manage their preferences

Limitations

• Maximum 1000 emails/day per campaign
• Maximum attachment size: 10 MB
• No sending to mailing lists

Next Steps

• Reminders - Automate reminders
• Workflows - Advanced notifications
• PDF Templates - Documents to attach