Custom Domain

Enterprise

This feature is only available for Enterprise accounts.

Customize the URL of your forms with your own domain. Instead of https://formulr.app/..., your users will see your custom domain like https://forms.yourcompany.com/....

Prerequisites

• A Formulr Enterprise account
• A domain name that you own
• Access to your domain's DNS management

Configuration in Formulr

1. Log in to your Admin dashboard
2. Go to Settings → Theme
3. In the Custom Domain section, enter your domain (e.g., forms.yourcompany.com)
4. Click Save

Formulr then generates two DNS records that you need to configure with your domain host.

DNS Configuration

You need to create two DNS records with your domain host:

1. CNAME Record

This record points your domain to Formulr's servers.

Type	Name	Value	TTL
CNAME	forms	dns.formulr.app.	10800

Note

• The Name corresponds to your chosen subdomain (here forms for forms.yourcompany.com)
• For a root domain (no subdomain), use @ as the name
• Don't forget the trailing dot after dns.formulr.app.

Root domain (apex)

Using a CNAME on a root domain (apex) is not recommended by DNS standards and may cause issues with other records (MX for emails, etc.). Some hosts like Cloudflare support "CNAME flattening" to work around this, but most registrars like Gandi do not. If you have emails on this domain, consider using a subdomain like app.yourcompany.com instead.

2. TXT Verification Record

This record allows Formulr to verify that you own the domain.

Type	Name	Value	TTL
TXT	_formulr-verify.forms	formulr-verify=xxxxxxxxxxxxxxxx	300

Important

• The Name must be _formulr-verify. followed by your subdomain (or just _formulr-verify for a root domain)
• The Value is provided in your Formulr interface (unique for each domain)
• Keep the quotes around the value if your host requires them

Examples by Host

Gandi

For a subdomain forms.yourcompany.com:

CNAME Record:

forms    CNAME    10800    dns.formulr.app.

TXT Record:

_formulr-verify.forms    TXT    300    "formulr-verify=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

For a root domain forms-yourcompany.com (no subdomain):

CNAME Record:

@    CNAME    10800    dns.formulr.app.

TXT Record:

_formulr-verify    TXT    300    "formulr-verify=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

OVH

1. Log in to your OVH customer area
2. Go to Domains → Your domain → DNS Zone
3. Click Add an entry

For CNAME:

• Type: CNAME
• Subdomain: forms (or your chosen subdomain)
• Target: dns.formulr.app.

For TXT:

• Type: TXT
• Subdomain: _formulr-verify.forms
• Value: formulr-verify=xxxxxxxx (value provided by Formulr)

Cloudflare

1. Log in to your Cloudflare dashboard
2. Select your domain
3. Go to DNS → Records
4. Click Add record

For CNAME:

• Type: CNAME
• Name: forms
• Target: dns.formulr.app
• Proxy status: DNS only (gray icon, not orange)

For TXT:

• Type: TXT
• Name: _formulr-verify.forms
• Content: formulr-verify=xxxxxxxx

Cloudflare - Proxy Disabled

Make sure the Cloudflare proxy is disabled (gray icon) for the CNAME record, otherwise verification will fail.

Google Domains / Squarespace

1. Log in to Google Domains
2. Select your domain
3. Go to DNS → Custom records

Add both records as shown above.

Verification

After configuring your DNS records:

1. Return to Settings → Theme in Formulr
2. The status will change from "Awaiting DNS verification" to "Verified"
3. DNS propagation can take up to 48 hours (usually a few minutes to a few hours)

Check Propagation

You can check the propagation of your DNS records with tools like:

• DNS Checker
• WhatsMyDNS

SSL Certificate

Once DNS verification succeeds, Formulr automatically generates an SSL certificate for your domain. Your forms will be accessible via HTTPS.

Usage

Once configured, your forms will be accessible via your custom domain:

• Before: https://formulr.app/c/abc123
• After: https://forms.yourcompany.com/c/abc123

Old links continue to work and automatically redirect to your new domain.

Troubleshooting

Verification Fails

• Check that DNS records are correctly configured
• Wait for DNS propagation (can take up to 48h)
• Check for typos in the values
• If using Cloudflare, make sure the proxy is disabled

Domain Doesn't Load

• Check that the SSL certificate was generated (may take a few minutes after verification)
• Clear your browser cache
• Try in private/incognito mode

Support

For any questions about configuring your custom domain, contact our support at support@formulr.io.